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Q?
Why should I go for an Open Source ERP system?
A.
With an Open Source ERP system you don't have to pay a license fee, you will have the source code of your system and are not locked in to any vendor. Customization of your software is possible. An Open Source ERP software is by far lower in price than a proprietary system where you are locked in to one vendor
Q?
Do you offer customization and implementation at a fixed price?
A.
Yes, once we have listed down your requirements, we offer implementation and customization services at a fixed rate. Our fixed price quotation covers all technical specifications and services agreed upon during the inquiry phase of the project and listed in the quotation. Later on when changes or additional requirements are to be offered, we will submit a quotation for additional work using the same rates as the initial contract and proceed after approval.
Q?
How do you charge when we need to implement the project?
A.
We evaluate the number of man days for customization, implementation, reports and training requirements and a fixed price for these services is quoted after evaluation of your requirements.
Q?
Do we need to pay for license?
A.
No, there is no license cost charged and you will also receive the source coding of all certified openERP modules.
Q?
Is your Thai Accounting system covering all local requirements?
A.
Yes, we fully cover all local requirements and compulsory reporting of VAT and withholding taxes in Thailand.
Q?
Is your Thai accounting and finance package certified by the Thai Revenue Department?
A.
Our accounting and finance package has been submitted to the Thai Revenue Department and accepted and confirmed to be fully compliant to local requirements
Q?
Do you offer customization and implementation at a fixed price?
A.
Yes, once we have listed down your requirements, we offer implementation and customization services at a fixed rate. Our fixed price quotation covers all technical specifications and services agreed upon during the inquiry phase of the project and listed in the quotation. Later on when changes or additional requirements are to be offered, we will submit a quotation for additional work using the same rates as the initial contract and proceed after approval.
Q?
Do you provide user and technical training?
A.
User and technical training is part of our scope of work and included in our implementation and customization services. In case additional training is required after the project is finalized, we are happy to quote this additional requirement at any time.
Q?
What kind of after sales support are you offering?
A.
We are supporting you with bug repairs within 3 working days. You are also able to sign-up to our monthly subscription , covering help desk support and upgrades of your system whenever new software versions become available.
Q?
Can I switch easily from my existing ERP system to openERP?
A.
We offer migration services of your current ERP system to OpenERP. This service will allow you to automatically import all of your data into the new OpenERP solution and minimize configuration to a strict minimum.
Q?
Can I import my existing data into OpenERP?
A.
Yes, we provide migration services of all data from the current to the new system. OpenERP also provides convenient CSV uploads for all input forms within the OpenERP user interface which makes it very convenient for you to import existing data
Q?
How many concurrent users are supported?
A.
There is no limitation on number of concurrent users
Q?
Do we receive all source coding?
A.
Yes, you will receive all source coding of modules
Q?
Is openERP offering desktop and web based solutions?
A.
OpenERP offers both desktop and web based solutions. The functionality of both desktop and web based versions are identical.
Q?
What shall I do to receive a quotation for customization and implementation?
A.
Simply call our company or post a message on our Almacom web site and we will contact you for further details.
Q?
How do I know the project cost?
A.
When you know your requirements you can contact Almacom and we will plan a meeting to discuss your requirements in more detail before preparing a quotation for your project.
Q?
What is the delivery time for a customized ERP system?
A.
We submit a detailed time planning for implementation and customization after the the scope of work has been clarified and agreed upon. The delivery time for a project very much depends on the complexity of your requirements and will vary from 1 month up to one year depending on then size of the project.
Q?
How fast can you repair reported bugs?
A.
Our KPI for bug repair is 3 working days
Q?
What is your relationship with the OpenERP editor?
A.
Almacom is a gold partner of the OpenERP editor in Belgium
Q?
Do you have any limitations for customization of OpenERP modules?
A.
There is absolute no limitation in the degree of customization of OpenERP.
We are capable to customize certified OpenERP modules completely to your requirements and if necessary we build modules from scratch
We are capable to customize certified OpenERP modules completely to your requirements and if necessary we build modules from scratch
Q?
What kind of methodology do you use for quoting your services?
A.
Our quotation for customization services starts with a detailed listing of your requirements and workflow. Only after all requirements are fully understood and documented we will quote your project and share all details and time planning on google doc, so that you are able to follow progress work on-line
Q?
Do you offer a fixed total price for your projects?
A.
Yes, we quote a fixed price for implementation and customization once all your requirements are fully understood. In case additional requirements or changes to the initial specifications are requested during the project development phase we will submit a quotation for additional development work for approval.
Q?
How can I be sure that I get support after your project is finalized and handed over?
A.
Our quotation and project agreement includes a one year warranty on bug repair. With our monthly subscription fee we also offer help desk support and program updates when new module versions are released
Q?
Do you offer migration services?
A.
Yes, we are able to migrate all your data from the old system into your newly developed ERP system. With our monthly subscription fee we are also migrating and upgrading your ERP solution to the latest available software version.